DM Digital guarantees a 99% monthly Timeneye uptime per this Service Level Agreement (from here on referred to as "SLA").
Our Service Guarantee:
DM Digital guarantees that our service (Timeneye) will be available to the internet 99% of any given month. Please note that terms and conditions apply.
This Service Level Agreement applies to "YOU" if YOU have an active service and is in good financial standing with DM Digital (eg. No overdue invoices).
Any failure longer than 1 hour that is guaranteed within our SLA will be credited as the following:
2 Hours Outage: One day free credit.
4 Hour Outage: Two days free credit.
Each additional 2 hours: One day free credit.
Terms and Conditions:
Continuous occurrences may not be due to DM Digital network or hardware. DM Digital staff are the sole determinate of the uptime of our service, and not any one client's experience.
DM Digital guarantees a 99% Timeneye uptime to our customers. The following credit schedule applies:
99.5 - 99.89 = 30% service credit
99.0 - 99.49 = 50% service credit
98 - 99 = 75% service credit
97.99 - 95.00 = 100% service credit