DM Digital SRL guarantees that our service (Timeneye) will be available to the internet 99% of any given month per this Service Level Agreement (from here on referred to as "SLA").
Please note that terms and conditions apply.
Timeneye SLA may be modified or revised without notice.
This Service Level Agreement applies to "YOU" if YOU have a paid subscription and you are in good financial standing with DM Digital SRL (eg. No overdue invoices).
Any failure longer than 1 hour that is guaranteed within our SLA will be credited as the following:
Credits are calculated based on the workspace subscripton's value, and are assigned only to the workspaces that had an active paid subscription at the moment of the service outage.
Continuous occurrences may not be due to DM Digital SRL network or hardware.
The uptime of our service is defined solely by the staff at DM Digital SRL, and not any one client's experience.
Last update: February 26, 2018